Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all purchases made through Ushaar Hoomans Pvt Ltd ("Ushaar Hoomans", "we", "us", "our") and its sub-brands — Hoomans Co., Kissa, and Lyst. By making a purchase you agree to the terms below.

Cancellations

You may request to cancel an order or a service before it has been processed, dispatched, or delivered. To request a cancellation, write to hej@hoomans.dev with your order or transaction reference. Once an order has been processed, dispatched, or a service has begun delivery, it can no longer be cancelled.

• Physical products: cancellation requests must be received before the order is shipped.
• Digital products and subscriptions: cancellation requests must be received before the product or subscription has been activated or accessed.
• Services and engagements: cancellation requests must be received before work has commenced; once work has begun, fees for the work delivered up to the point of cancellation are non-refundable.

Refunds

Refunds are considered on a case-by-case basis. You may be eligible for a refund if:

• The product you received is damaged, defective, or materially different from what was described.
• The product was not delivered within the promised timeline due to a fault on our side.
• You were charged in error or charged more than once for the same order.
• A cancellation request was accepted in line with the section above.

Non-Refundable Items

Unless required by law, the following are non-refundable:

• Custom-made, personalised, or made-to-order items.
• Digital content that has been downloaded, accessed, or consumed.
• Services that have already been performed in part or in full.
• Fees paid for booked sessions, workshops, or events once the session has begun, or where notice of cancellation is received less than 48 hours before the scheduled start.
• Convenience, processing, shipping, or payment gateway fees charged by third parties.

How to Request a Refund

To request a refund, email hej@hoomans.dev within 7 days of receiving the product or service, including:

• Your order or transaction reference number.
• The reason for the refund request.
• Supporting evidence where applicable (for example, photographs of a damaged or defective product).

Processing Time

We aim to review refund requests within 5 business days of receipt. If your request is approved, the refund will be processed to the original payment method within 7–10 business days. Depending on your bank or card issuer, the amount may take additional time to appear in your account. If you have not received your refund within 14 business days of approval, contact us at hej@hoomans.dev.

Returns

For physical products eligible for a refund, you may be asked to return the item in its original, unused condition with all packaging. Return shipping costs are borne by you unless the return is due to a defect or an error on our side. We recommend using a trackable shipping service; we are not responsible for items lost in transit.

Changes to this Policy

We may update this policy from time to time. The latest version will always be available on this page and will apply to orders placed after the date of the update.

Contact Us

For any questions about cancellations or refunds, please reach out to us:

Ushaar Hoomans Pvt Ltd
(operating Hoomans Co., Kissa, and Lyst)
Kochi, Kerala, India
Email: hej@hoomans.dev
Phone: +91 90370 22243